Sales & Revenue
The course focuses on revenue management and optimization through an in-depth understanding of sales systems and pricing strategies. Techniques to improve cross-platform communication and customer segmentation to maximize product value will be explored.
- Systems and interfaces: effective communication between different systems, such as PMS and third-party interfaces;
- Room types: management of room types based on different customer needs;
- Segmentation: analysis of purchasing behaviors for personalized offers;
- Static and dynamic rates: understanding the impact of fixed and flexible rates;
- Group and event management: definition of the sales strategy for groups and events;
- Distribution and promotion costs: analysis of the economic impacts of promotional activities;
- Revenue Management: revenue management techniques to maximize business performance;
- Pricing: pricing strategies to optimize the economic value of each product or service;
- CRM (Customer Relationship Management): using CRM systems to improve customer relationship management and loyalty.
Teachers in this module
Antonio Deperte
Teacher of the module: Sales & Revenue
Luca Bernetti
Teacher of the module: Sales & Revenue
Antonio Deperte
Contact:Antonio.Deperte@live.com
Company: Consultant
Teacher of the module: Sales & Revenue
Bio
Antonio Deperte was born in Puglia and emigrated to the US, where he completed his studies with a Bachelor of Science in Business & Public Administration from New York University. He began his career in 1983 as a simple reservations clerk at the CIGA Hotels representative office in New York, in the Americas. His experience grew with various roles including Sales Coordinator, Meetings & Incentives Manager, and Director of Operations. In 1995, when CIGA was acquired by ITT Sheraton, he personally oversaw the transition of the Americas reservations service to the Customer Contact Center in Austin, TX. In 1996, he returned to Italy as Area Reservation Manager for hotels in Venice and later became Director of Sales. In 1998, he was transferred to Rome as Regional Director of Revenue Management. During his 10 years in this position, he saw his portfolio of hotels grow from 19 (exclusively Italian) to 55, spread across Malta, the Balkans, and Israel. In 2008, he left Starwood to pursue new experiences, including an upscale transportation/services company and various projects and consulting assignments in luxury hotels in Italy and the eastern Adriatic region. His most recent role was Director of Sales & Marketing for Union Hotels Collection (approx. 800 rooms) in the Slovenian capital of Ljubljana. He has been a lecturer in Revenue Management and Distribution & Promotional Costs in Higher Professional Education since 2017.
Luca Bernetti
Contact: lucabernetti@gmail.com
Company: Co founder DolceVita Valdorcia, locandaintuscany.it, vitaleta.co.it, roccadorcia.com
Teacher of the module: Sales & Revenue – Management control, budgeting, and strategic planning
Bio
Luca Bernetti holds a degree in Economics and SME Management from the University of Siena, an academic background that he has combined with his managerial activities, acquiring solid skills in analyzing business dynamics and developing growth strategies.
Throughout his career, he has gained significant experience in Management Control, Budgeting, and Strategic Planning, contributing to performance analysis, financial goal setting, and the development of long-term plans in various business contexts.
In parallel with his managerial career, he has successfully embarked on an entrepreneurial activity in the hospitality sector, an experience that has provided him with a comprehensive view of the business: from operational management to staff development, to understanding markets and customer focus.
The combination of analytical and operational skills, combined with a strong entrepreneurial mindset, represent an important added value for him in the context of the Higher Professional Education program in Roncegno Terme, which he approaches with enthusiasm and a spirit of sharing, ready to actively contribute to the development of the project.
